Navigating Difficult Conversations at Work

Many of us avoid having tough conversations for fear of how they will affect our relationships or performance at work.

This session will equip your team with an effective strategy for communicating with clarity, compassion, and empathy during difficult conversations.

This session is ideal for your team, if you want to:

• reduce the loss of productivity and morale caused by poor interactions or conflicts among your team.

• increase the effectiveness of teamwork and collaboration.

• foster confidence by equipping your team with the tools and skills they need to tackle challenging conversations head-on.

• facilitate more effective interaction between employees to boost output.

• increase the capacity of your team to effectively manage and lead other people.

During the session, your team will learn how to:

• identify and correct common mistakes in communication.

• avoid using the blame language.

• listen effectively to respond better.

• improve their ability to articulate what they want and need without causing resistance from those around them.

The participants will take part in a brief activity designed to practice communication strategies that address the shared needs of all parties involved in a conversation.