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All intellectual content included on this site is the property of Go Local Hospitality Training, Inc. (hereafter referred to as "Go Local") or its content suppliers and protected by Canadian and international copyright laws. 

Cancellation and Refund Policy*

Go Local will provide you, the client, with a refund if you cancel your experience prior to the start of your event, provided cancellation was given with at least ten (10) days notice. Refunds will be issued to the organizer within 14 days from the date of cancellation. Any cancellations requested within the ten (10) days prior to the booked event, will result in a cancellation fee of 50% of the client invoice.

We reserve the right to cancel n experience due to events beyond our reasonable control. In the event n experience is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another experience. Reciprocally, if an event must be cancelled by the client due to events beyond reasonable control, Go Local will make every attempt to reschedule your event at another preferred date and time by any means necessary.

Complaint procedure

Go Local maintains the highest integrity for providing quality training and group events. It is the mutual goal of Go Local as well as its clients to maintain certain standards of quality and respect. When problems arise, participants should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution.

  1. Complaints should be in sent in e-mail to Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.

  2. The letter of complaint must contain the following:

  • A detailed description of the problem(s);

  • The approximate date(s) that the problem(s) occurred;

  • The full name(s) and title(s) or position(s) of the individual(s) involved in the problem(s), including both institutional staff and/or other students who were involved;

  • The name and mailing address of the complainant; if the complainant specifically requests that anonymity be maintained, Go Local will not reveal his or her name to the institution involved.


In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to Go Local.

Note: Complainants will receive an acknowledgement of receipt within 14 days.

Intellectual Property

All proprietary information shared by the Experience Host (Speaker) shall be his/her own intellectual property and shall remain his/her own unless otherwise the Parties hereto agree that such intellectual property shall transfer to the Event Organizer (Client). Speaker consents to having recordings used for Event Organizer internal use only; any recordings of the speech in whole or part that the Event Organizer wishes to share for public viewing must be approved by Speaker.


The Speaker authorizes the Event Organizer to use his/her name, likeness, photo and biography provided in connection with the use and promotion of the Event. No audio or visual recordings or rebroadcasting of the Event in whole or part may be made without the prior written consent of the Speaker. Consent must be obtained in writing and may be withheld at our sole discretion. Any audio or visual recordings and rebroadcasting rights will be on a non-exclusive basis and additional fees may apply. We may, at the Speaker’s own discretion, promote the Event via social media channels. The Speaker will use her reasonable endeavours to be available prior and after the Event for media interviews. Any additional promotion or publicity must be requested in writing and is undertaken at the Speaker’s sole discretion.

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