TERMS & CONDITIONS

All intellectual content included on this site is the property of Go Local Hospitality Training, Inc. (hereafter referred to as "Go Local") or its content suppliers and protected by Canadian and international copyright laws. 

Cancellation and Refund Policy*

Go Local will provide you, the client, with a refund if you cancel your experience prior to the start of your event, provided cancellation was given with at least ten (10) days notice. Refunds will be issued to the organizer within 14 days from the date of cancellation. Any cancellations requested within the ten (10) days prior to the booked event, will result in a cancellation fee of 50% of the client invoice.

We reserve the right to cancel n experience due to events beyond our reasonable control. In the event n experience is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another experience. Reciprocally, if an event must be cancelled by the client due to events beyond reasonable control, Go Local will make every attempt to reschedule your event at another preferred date and time by any means necessary.

Complaint procedure

Go Local maintains the highest integrity for providing quality training and group events. It is the mutual goal of Go Local as well as its clients to maintain certain standards of quality and respect. When problems arise, participants should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution.

  1. Complaints should be in sent in e-mail to coordinator@golocalvirtual.com. Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.

  2. The letter of complaint must contain the following:

  • A detailed description of the problem(s);

  • The approximate date(s) that the problem(s) occurred;

  • The full name(s) and title(s) or position(s) of the individual(s) involved in the problem(s), including both institutional staff and/or other students who were involved;

  • The name and mailing address of the complainant; if the complainant specifically requests that anonymity be maintained, Go Local will not reveal his or her name to the institution involved.

​​

In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to Go Local.

 

Note: Complainants will receive an acknowledgement of receipt within 14 days.