Creating the Wow Factor!
retention, excitement, captivating
All Events Include
Your Designated Event Planner
Use of award-winning virtual space for entire day of booked event
Customized information posters for internal communication of upcoming event
Integrated Calendar Invitations
Real-time virtual support to optimize audio and video
More About This Virtual Event
When a team can incorporate routine practices, orchestrated to impress already satisfied customers, we allow people to appreciate those efforts more freely.
‘Going above and beyond’ can often be a lot simpler and routine than it seems. It involves routine practices that are designed to impress customers who are already satisfied and transform into brand ambassadors.
Customer service care can cost organizations millions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service opportunities.
Create Memorable Moments out of Neutral ones:
Inquire about occasions and celebrations
Offer compliments early on
Have brief conversations unrelated to the transaction
Communicate with millennials via text when possible
Cross promote departments to offer convenience, not to make a sale
And more ways to show your appreciation with daily routine practices, depending on your business style…
The Serial-Position Effect:
A breakthrough of analytical thought, coined by Hermann Ebbinhaus
It’s about capitalizing on memories, and knowing when and how to trigger the responses you want. It’s a concept that we think you’ll find tremendously interesting!
Mario is currently a professor of Hospitality and Tourism at Niagara College Canada.
He has worked in all areas of the service industry, including launching and operating Freshii during it’s start-up, managing high revenue restaurants. Mario has owned his own sports bar, and held senior management roles in hotels.
Tell Us About Your Event Needs
Schedule a 1:1 Demo here, or Submit an Event Inquiry, to meet your designated Event Planner.
Review Your Event Details
Customize invitations, speakers, timelines, design elements and technical features.
Schedule a Pre-Event Walkthrough
To ensure your requirements are all met, and to review the event itinerary.