Overcoming Adversity through the lens of Diversity & Inclusion
TEDx, true equity, inspirational
Trending Events
Creating the Wow Factor!
retention, excitement, captivating
55 minutes
475
approx.
All Events Include
Your Designated Event Planner
Use of award-winning virtual space for entire day of booked event
Customized information posters for internal communication of upcoming event
Integrated Calendar Invitations
Real-time virtual support to optimize audio and video
HOSTED BY
Mario Poto
Mario is currently a professor of Hospitality and Tourism at Niagara College Canada.
He has worked in all areas of the service industry, including launching and operating Freshii during it’s start-up, managing high revenue restaurants. Mario has owned his own sports bar, and held senior management roles in hotels.
DETAILS
More About Experience
When a team can incorporate routine practices, orchestrated to impress already satisfied customers, we allow people to appreciate those efforts more freely.
‘Going above and beyond’ can often be a lot simpler and routine than it seems. It involves routine practices that are designed to impress customers who are already satisfied and transform into brand ambassadors.
Customer service care can cost organizations millions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service opportunities.
Experience Detials:
Create Memorable Moments out of Neutral ones:
Inquire about occasions and celebrations
Offer compliments early on
Have brief conversations unrelated to the transaction
Communicate with millennials via text when possible
Cross promote departments to offer convenience, not to make a sale
And more ways to show your appreciation with daily routine practices, depending on your business style…
The Serial-Position Effect:
A breakthrough of analytical thought, coined by Hermann Ebbinhaus
It’s about capitalizing on memories, and knowing when and how to trigger the responses you want. It’s a concept that we think you’ll find tremendously interesting!
Try Before you Buy!
Every Thursday at 2pm, a new event in from our onboarding pipeline is featured for FREE. It's a great way to discover our interactive virtual spaces and meet our team! Check out the calendar here. Register with your email to get instant access to the virtual room.
Experience the events first-hand and chat with hosts!
INTERACTIVE VIRTUAL SPACES
Make Your Event Pop!
Nothing kills a party mood like the chime of joining a traditional conference call.
Our virtual spaces are fun, very interactive, and completely customizable! They're so realistic, you'll forget it was a virtual event! If you have a sec, join a demo room now by clicking the link below. You have to see it to believe it!
